Here are the target response times for a customer success request based on your subscription type and support case priority level. At this time, there is no target offered for case resolution
Initial Service Level Target Response Times
|
Priority |
Customer Success |
Premier Customer Success |
|
PRIORITY 1 |
1 Hour |
30 Minutes |
|
PRIORITY 2 |
1 Business hour |
1 Business hour |
|
PRIORITY 3 |
4 Business hours |
2 Business hours |
|
PRIORITY 4 |
8 Business hours |
4 Business hours |
Subsequent Service Level Target Response Times
|
Severity |
Premier Customer Success |
Customer Success |
|
PRIORITY 1 |
2 Hours |
1 Hour |
|
PRIORITY 2 |
4 Business hours |
2 Business hours |
|
PRIORITY 3 |
48 Business hours |
24 Business hours |
|
PRIORITY 4 |
72 Business hours |
48 Business hours |
Comments
0 comments
Please sign in to leave a comment.